About Us

Tarneit West Medical Centre is a bulk billing practice and is dedicated to providing the highest standard of medical care to the local community

It is a purpose built medical centre designed for the comfort and ease of access for patients. There are no ramps or stairs. This makes the practice easily accessible for prams, the disabled and the elderly. Toilet facilities are provided for the disabled. We have a large car park Including disabled car parks.

We have a well equipped treatment room for minor procedures and emergencies. Our waiting room is spacious with a television.

A wide range of medical educational pamphlets are available for patients. Topics covered are cholesterol, diabetes, breast self-exams, pap smear, asthma and many more.

PLEASE BRING YOUR MEDICARE CARD AND/OR PENSION/CONCESSION CARDS WITH YOU TO EVERY APPOINTMENT

We have 3 Doctor’s (Including 1 Female) at Tarneit West Medical Centre. We encourage you to try and see a regular doctor. This improves patient care and enables you to establish a long term relationship with your doctor. We understand that this cannot always be possible, and in these circumstances other doctor’s in this practice do have access to your files. Our regular team of GP’s are:

• Dr Fargina Hossain (Female Doctor) [Available Sunday,Monday, Wednesday 9:00am-1:00pm]
• Dr AKM Shahiduzzaman Khan [Available Wednesday 1:00pm-6:00pm, Thursday, Friday, Saturday]
• Dr Sanwar Sawdagar [Available Tuesday]

We are Open 7 Days a Week (Excluding Public Holidays)
Monday-Friday: 9:00am-6:00pm
(Please note our Doctor on Fridays goes to prayer he will be unavailable from 1:10pm-2:10pm)
Saturday & Sunday: 9:00am-5:00pm

We are a Bulk Billing Clinic

Address:
Tarneit West Village
Shop 9-10
540 Tarneit Road
Tarneit Vic 3029

Phone: (03) 8866 5560
Fax: (03) 8866 5561
After Hours Call: 13 7425
Email: info@twmedical.com.au

• • Accident & Emergency
  • Family Planning
  • Implanon Implants & Removals
  • Child Immunisations
  • Pathology collection centre
  • Work cover
  • Removal of warts
  • Minor Surgical Procedures
  • Asthma management plans
  • Removals of ingrown toenails
  • TAC
  • Family Health
  • General Medicine
  • Acute Medicine
  • Geriatric Medicine
  • Travel Advice
  • Medications Review
  • Pharmacy

Onsite Allied Health Services

• Psychologist

You will generally be required to make an appointment to ensure that patients do not wait too long. Doctor’s will attempt to see patients on time, however sometimes this is not possible as the time to give a medical assessment will vary or there may be an emergency. Appointments are not necessary if it is a emergency i.e: deep cut, burns, suspected fracture, asthma, chest pain etc. but please phone reception to let them know you are coming, if at all possible. Walk-ins will be allocated to the first available doctor. They may experience longer waiting tunes depending our how busy the practice is.

When making appointments please tell the receptionist if you are here for:

• Employment Certificate/Medical Reports
• Andy driver’s license/fitness certificate
• Work related injury treatment etc.
• The above three are not covered by Medicare

If you need a longer appointment (eg for a procedure, for multiple family members, for a report or medical etc) please inform Reception staff when booking to allow more time

All childhood Immunisations are performed free of charge at Tarneit West Medical Centre. Please bring your child’s immunisation book and Medicare card with you. Please let the reception desk know when making an appointment that your child is coming for an immunisation.

Medicare eligible patients will be fully bulk billed for their consultations. For private fees are playable at the time of consultation. For more information about fees please ask reception for our full pricing list.

Initial Workcover consults must be paid at the time of consultation as these are not covered by Medicare. You will then be given a receipt to claim from your employer. If you already have a claim number and insurer the invoices will be sent directly to them.

Initial TAC accounts must be paid at the time of consultation as these are not covered by Medicare. You will then be given a receipt to claim

Your doctor will advise you when to return for your results. To maintain confidentiality, results will not be given over the phone. A normal pathology result may require further investigation, examination and discussion, between the patient and the doctor, This cannot be done by the receptionist

The Clinic’s patient database allows for patient reminders.

If you wish to be placed on this system please speak to your Doctor. A letter will be sent at the time of the reminder.

The Australian Government offers an Interpreter service for Doctors to communicate with patients who do not speak English. This service is available via a phone call 24 hours a day in 100 languages. There is also an interpreting service available for AUSLAN Please speak to Reception if you require these services when making an appointment.

For medical attention out of the clinic’s opening hours, home visits and free medical phone advice can be obtained by calling the locum service on 13 7425

Doctors are unable to take phone calls from patients while consulting unless the matter is urgent. Reception staff will take a message and the call will be returned when during the Doctor’s next available break.

Personal information is collected only when necessary to provide patients with a quality health service and as required by HIC, Australia. Personal information will only be disclosed to other parties (eg. Other health professionals) with permission to the patient. Patients have a right to request access to their medical file as required. If you would like to see our full privacy policy please see reception.

Tarneit West Medical Centre offers a fully equipped pharmacy attached to the medical centre and is independently operated

If you have any concerns about any aspect of the service provided, please address a written complaint to the practice manager and appropriate steps will be taken to resolve the problem immediately or you can contact Health Complaints Agency on 1800 136 066. Fir Feedback or Comments we also offer a suggestion box at reception.